Frequently Asked Questions

1. Select a travel destination, dates and search. Its that easy.
2. Filter for your preference and and select the best flight for you.
3. Add travel products like insurances or flexible dates.
4. Select your preferred payment method.
5. You have now successfully made a booking.
6. Follow the same flow to book hotels and cars with Travelstart.

You will receive a booking confirmation after you have successfully made a booking.

Once your payment has been successfully completed you will receive an E-ticket from Travelstart.

Your E-ticket is a final confirmation of your Booking.

Within your account you are able to resend your e-ticket to yourself.

On Flapp you can view your e-ticket with an option to also re-send your e-ticket to yourself.

To cancel a pending booking please contact us. On Flapp select the option to cancel booking.

Non stop flight gets you to where with no stops along the way.

Direct flights, despite the name, will also take you to your destination, but may a stop elsewhere in between without you having to leave the airplane.

A flight with a connection means you will need to leave the airplane to get onto another airplane until you get to your destination

Any connections offered by Travelstart, is guaranteed by the airline that you are being offered enough time to connect from one flight to another.

Distances between gates differ vastly from airport to airport. It is your responsibility to arrive at the gates on time.

But wait what if you booked two or more separate tickets?

Then the airline will not guarantee that the connection times are sufficient, or that you will be taken care off in the case of the delay.

Yes, you can. Just book a multi city flight on our website or app. Ensure you have the right visa for all stop overs.

Absolutely, using our multi city feature on both web and App. Select all of your departure and returning cities and date, then search, filter and select the best flight for you. If you need assistance, you can Contact Us.

Unfortunately you cannot book an "around the world" ticket on our website or app. Please Contact Us to speak to an expert.

This is not possible on our website or app. Please Contact Us to book with an expert.

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

The price difference for children is always airline dependant. Generally one can expect to pay about 25% less off the base fare of an adult price.

Children under the age of 2 usually do not get their own seat. To make a request for a baby basket, Contact Us to process this request.

A service fee will apply to process this request.

Unfortunately we cannot help you redeem your Airmiles.

To redeem Airmiles please book directly with the airline.

You can gain Airmiles credit when you book with us, be sure to add your frequent flyer number to your booking.

To add your frequent flyer number to your booking, please Contact Us or send through an email with your booking reference to info@travelstart.com. You can also add your Frequent Flyer number directly on the website.

If you require a tax invoice, please send through a VAT invoice request to help@travelstart.com with your Travelstart booking reference and we will forward the invoice to you.

If you made your booking through Flapp, please login to Flapp, pull up your booking, select "Request invoice".

For any queries regarding your booking send through an email with your booking reference to help@travelstart.com or visit our contact us page.

Travel extras that we offer will differ from flight to flight. Please click here to see a full list of our offerings.

To increase your baggage allowance, you can do this directly on the airline's website by using your check-in/airline reference displayed on your e-ticket.

Please Contact Us and we will assist you at no additional charge.

Certain airlines may request to see the credit card that was used to pay for the booking at check-in in order to avoid possible fraud.

With pleasure! Our travel experts will be happy to assist you with your booking. Simply Contact Us.

You can pay with:

Credit Card

Debit Card

You should pay immediately or before midnight (South African time) on the day the booking was made in order to have the quoted price guaranteed.

Yes, absolutely! Nothing is more important to us than the privacy and integrity of your personal information.

Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.

It is not possible to pay partially for one ticket with two different forms of payments.

If you have more than one passenger and would like to pay for each ticket separately, then you will need to make separate bookings.

Please contact us at info@travelstart.com as the booking might still be active.

Airport departure taxes are included in the prices you see on our Website and App.

It will be emailed to you shortly after we receive your payment.

You are able to resend your e-ticket to yourself from your account.

Go to your upcoming booking, select the option to resend.

On Flapp withing your upcoming booking, select to view your e-ticket, and from there you are able to also resend your e-ticket to yourself.

Your reference number can be found on your e-ticket right next to the flight information.

On Flapp, your check in reference is available when you view your e-ticket or select to check in on your booking.

Some low cost carriers do not send out tickets but will email you a booking confirmation which you will use to check-in with instead.

The rules vary between airlines and different rules pertain to each airfare and booking class.

Please note that a handling fee may apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes.

You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don't check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become invalid. Please note that you will not get any money refunded for any parts of the ticket not used.

Should you wish to make any changes to your bookings, kindly Contact Us. Alternatively, you can email your request to bookings@travelstart.com where one of our agents will be in contact with you to provide further assistance.

No, it is unfortunately not possible to change departure or destination cities on your booking.

With the exception of low cost carriers, most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been miss-spelled.

If the name on your ticket is not correctly spelled, please Contact Us on the day the booking was made to assess whether we can assist you.

In most cases, the airline will permit us to correct the passenger name on the ticket at a fee should the spelling mistake be no more than 3 letters in the name. Low cost carriers are usually more flexible to such changes, however, may charge a fee.

Please Contact Us so that we can check the fare regulation of your ticket. Not all tickets are refundable with many being only partially refundable

Once we have established the possible refund you are entitled to, we will request it with the airline on your behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This can take 6 to 8 weeks depending on the airline. Please note that we charge a refund administration fee to facilitate the refund request.

Medical Cancellation Refund

Flexible Travel Dates

Premium Service Package

Visa Denied Service

Automated Check-In

Airlines do request that special luggage / additional luggage is reported before departure and they will charge a fee that will need to be paid at the airport with the respective airline.

You are able to book a seat/s or select a meal preference during the booking flow. Please note that we are only able to offer this for certain airlines, should it not be available you will be able to do this 24 to 48 hours before your flight when the online check in opens.

Please book your pet directly with the airline. We are unfortunately not permitted to handle any pet bookings.

Unfortunately we do not currently offer visa services at Travelstart. Please visit the nations consulate/ embassies site and follow all the relevant procedures and requirement to apply for a Visa.

• Domestic flights: 1 hour prior to departure
• International flights: 2 hours prior to departure
• Flights to and from USA: 3 hours prior to departure is recommended

The rules vary between airlines and destinations.

The rules vary between airlines and destinations. Your baggage information is also available in your confirmation email.Please visit your airline website to find out more.

No cutting tool, metallic or non-metallic, or anything that can be used as a weapon, can be brought into the cabin. We strongly advise you to place all liquids in your checked baggage prior to departure. Please note that you are only permitted to take a maximum of 100ml per item with you in your hand luggage.

If you are travelling with the same airline the entire journey, your luggage is most likely to be checked through to your final destination.

However, in some countries you need to re-check your luggage at the first stop in that country, for example in the United States, Thailand and South Africa.

If you travel on two tickets in order to get to your final destination, please advise the check-in staff to find out if your luggage will be checked through.

You will need a passport for regional and international travel. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport. Not complying with these rules will most likely cause the airline to deny you boarding.

As visa regulations differ from country to country, please call the respective embassy directly. Please check with every relevant embassy as per your itinerary about their visa regulations. Please note that certain countries will require a visa even if you are only transferring in that country.

Please refer to our Travel Visa resources for more information or contact R.O.S.E visas on 086 111 VISA (8472) for assistance.

As Health Requirements differ from country to country, please call the respective Embassy or contact your doctor.

You could also access the following website for more information: www.iatatravelcentre.com.

It is not necessary to reconfirm your flight. However, we strongly recommend that you call the airline directly at least 48 hours prior to departure of your outbound and, more importantly, your inbound flights to ensure that they have not made any changes to your itinerary in the meantime.

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